Complaints
We have standard operating procedures in place to ensure that we handle complaints in the best way possible. If you would like to raise a complaint please contact support@getweightloss.co.uk via email. The complaint should contain;
Your name – as per the order
- Your Email Address
- The nature of the complaint with any supporting evidence
When we receive a complaint, we ensure that we:
- receive complaints with respect and courtesy;
- treat complaints as confidential;
- are acknowledged within 48 hours.
On receiving a complaint we establish whether the complainant has grounds for making the complaint. This is assessed by our initial investigation into the claim. In practice, this may be instantly apparent without the need for analysis or further questioning. However, if further investigation or analysis is required then in order to have grounds for a complaint an affected person must have been affected by an action, omission, or decision of the pharmacy.
If there are no grounds for complaint, the pharmacy does not need to proceed with the complaint and will communicate this back to the Client
Please note that the time it will take to handle an investigation is solely dependent on the type of complaint. Be assured that we will inform you via email every step of the way on how we are dealing with your complaint and its progress.